The Rhythm of Business
 
  June 30, 2003   


A Global Entrepreneurial Spirit
by Jeff Shuman & Jan Twombly

Introducing Relationship Business Practitioners and Technologies

Chris Frosk Speaks Out About Building a Relationship-Focused Business

A Picture is Worth a Thousand Words

Advance Notice - Relationship Business: The Pursuit of Value Now Available

The Gennova Group Adopts a Constitution

What's Causing You to Wake Up In a Cold Sweat?

Want to Contribute to "Pursuing Value"?



A Global Entrepreneurial Spirit
by Jeff Shuman & Jan Twombly


Belfast, Northern Ireland, UK, 18 June 2003 As we write this, we are returning from Belfast after participating in the thought provoking 48th World Conference of the International Council for Small Business, "Advancing Entrepreneurship and Small Business." At the conference we delivered a workshop highlighting the principles and practices of Relationship Business. Over four days, 900 delegates from 78 countries participated in a wide-ranging exploration of the importance of small and medium entrepreneurial enterprises in shaping the future economy of our global village. We are excited to share the conference's underlying messages by introducing you to several of the people we met.

The conference explored multiple problems, plausible solutions, and case studies to address the overarching question, "How to best encourage the growth of small and medium enterprises as a catalyst for regional and national economic growth?" One answer everyone agreed upon was that a sound business education is an important component in engaging in successful entrepreneurial activity. Clearly, educational institutions better produce. Leaders in business and government alike - including the U.S. and U.K., as well as Slovenia, Greece, Iceland, South Africa, Uganda, New Zealand, and many others - are relying on entrepreneurial thinking and practices to expedite the next stage in the transformation of their economies from agrarian and industrial-based, to more knowledge, and relationship- based businesses.

Every country on the planet is positioned somewhere on this transformation continuum. In fact, South Africa - where next year's conference is being held - is counting on an emerging culture of entrepreneurship to help it continue building its democratic society.

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"Your goal is to create mutually beneficial value exchanges with customer segments that offer the greatest economic profit potential," claims Larry Selden and Geoffrey Colvin, in the July 7 issue of Fortune. They go on to describe how winning companies such as Dell Computer, develop superior value propositions using an iterative process that is at the heart of relationship business. Relationship business practitioners are everywhere. They are executives and managers in large, global companies and they are entrepreneurs working on the "next big thing." They are also professionals who have opted out - or been forced out - of corporations.

We've met many practitioners of relationship business in our travels over the past several months. And we've seen many emerging technologies that are being introduced to support this creative, mutually beneficial, yet goal-oriented style of work and leadership. So we are launching a new feature this month, highlighting relationship business practitioners and the relationship technologies that keep them on track towards creating value within relationships and converting it to financial gain. Let us know about your experiences with relationship business - and as always, keep on dancing!

- Jeff, Jan & The Rhythm of Business Team

Introducing Relationship Business Practitioners and Technologies

Chris Frosk Speaks Out About Building a Relationship-Focused Business
   "The great thing about these bi-directional, relationship- focused value propositions," says Ekkosoft founding president Chris Frosk, "Is that everyone says yes!"

With this philosophy, Chris and his team are building a Collaborative Community that benefits "People on the Move" by providing them with contextually specific information that helps them engage in outdoor activities more safely, cost-effectively, and more enjoyably. The company's initial products - to be delivered via cell phone - will be introduced over the next three months in selected locations on the east coast of the United States. "The U.S. Atlantic Coast is our testing grounds because it is our home," says Chris. "But part of our mission is to bring about a global wireless application developers' network that builds locally relevant products. After all, if you are developing for wireless, shouldn't you work wirelessly? And how else will you understand the specific issues your customers face in adopting technologies that are simultaneously location agnostic and location specific?"

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A Picture is Worth a Thousand Words
   One of the techniques we've always found helpful in our work is to draw the picture of the business an entrepreneur is building, or the network of stakeholders a relationship manager is working with. So naturally we were very excited to make the acquaintance of Verna Allee, author of The Future of Knowledge and learn about her web-based software that draws a picture of the value flows between and among participants in a community.

This relationship technology gives users a cost- effective tool that can be used to both analyze and plan the value propositions that are the fuel for generating the financial results both parties to the relationship seek. And it can be used to highlight where new value can be created. The tool also points out competing and conflicting interests that aren't being satisfied, thus representing a potential threat to achieving the desired goals. Seeing the threat, resources can be reallocated or value propositions adjusted so that an unhappy stakeholder doesn't keep everyone else from achieving their goals! The tool is easy to use, so you can get an up-to-date picture of the value flows, every time something in the relationships change.

We like Verna's tool so much, we're adopting it ourselves. It makes the pictures we draw on the white board or on paper take on a life of their own and gives the people we work with a powerful way to develop their ability to recognize relationship-based sources of value and convert them into financial gain.

Advance Notice - Relationship Business: The Pursuit of Value Now Available
   The Rhythm of Business has partnered with Chicago- based EVOKnowledge, Inc., creator of the EvoMedia online experience, to bring the emerging discipline of relationship business to the business community through an evolved media platform that combines the advantages of a book, a television program, interactive software, and a web site into a user-controlled online learning experience.

Our partnership with EVOKnowledge has provided us with an innovative and creative means to offer businesspeople around the globe a chance to reap the strategic and financial benefits of utilizing the mindset, skillset, and toolset of relationship business. And because the EvoMedia production process combines media technologies with proprietary cognitive methodologies, users can engage in a manner reflective of their own learning styles, fostering both learning and enjoyment.

"Learning how to recognize and convert relationship- based forms of value into financial gain is vitally important for every businessperson to succeed as our global economy becomes more intertwined and knowledge-based," explains Jan.

According to Jeff, "Businesspeople in diverse industries are intuitively adopting relationship business principles and practices to overcome common business problems such as knowing and understanding customers and their relative value. Because everyone is a customer, it is also necessary to understand the value of partners, suppliers, and don't forget internal stakeholders. Relationship business is about aligning interests so that no one sticks their foot out. Understanding relationship business allows a businessperson to see the picture of their business at 100,000 feet, at ground level, and every important milestone in between."

To view a two-minute demonstration of the EvoMedia production, Relationship Business: The Pursuit of Value visit http://www.evoknowledge.com/rhythm/start.html And please let us know what you think of the production.

View Demo

The Gennova Group Adopts a Constitution
   Following a procedure loosely modeled after the Concord, Massachusetts, USA, town meeting - the birthplace of the American Revolution, The Gennova Group, a professional community for the future, has held a constitutional convention. At the conclusion of the convention a super-majority of participants adopted a constitution to guide its future growth and activities. The Rhythm of Business co-founder, Jan Twombly, is one of the signatories of the constitution. The members of Gennova Group hope to find opportunities to develop business and learn from each other. We are brought together by similar views about the organizational and individual transformation required to overcome some of the economic and structural challenges our traditional institutions now face.

Gennova Group is made up of value networks - independent, yet interwoven teams pursuing complementary projects to achieve specific transformation objectives. Currently there are six value networks pursuing different aspects of business transformation. And some members are more interested in the evolution of civic institutions. A big piece of the value of Gennova Group membership is the cross- pollination of ideas and practices.

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What's Causing You to Wake Up In a Cold Sweat?
   Take our Relationship Business Survey

Which of these are key issues facing your company or you?

1. Increased pressure to accomplish goals despite decreased resources

2. Inability to provide customers with a "must have" value proposition

3. Raising the funding needed to start a business or significantly expand an existing business

4. Inability to put in place strategic relationships that achieve objectives

Take this 4 question survey!

Want to Contribute to "Pursuing Value"?
   We welcome third-party contributions to "Pursuing Value: The Newsletter for Relationship Business." If you'd like your article or a "Letter to Editor" to be included in an upcoming issue, please submit it to us for consideration with an email to info@rhythmofbusiness.com.

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